Privacy Policy

Vitala ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile health application (the "App"). Please read this Privacy Policy carefully. By using our App, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Health Information

We collect health-related information that you voluntarily provide, including but not limited to:

• Medical history and conditions
• Vital signs and health metrics (heart rate, blood pressure, temperature, etc.)
• Medication information and schedules
• Symptoms and health logs
• Fitness and activity data
• Sleep patterns and quality
• Nutrition and dietary information

1.2 Personal Information

We may collect personal information such as:

• Name, email address, and contact information
• Date of birth and gender
• Account credentials and profile information
• Payment and billing information (if applicable)

1.3 Device and Usage Information

We automatically collect certain information about your device and how you interact with our App:

• Device identifiers (UDID, device type, operating system)
• IP address and location data (with your permission)
• App usage statistics and crash reports
• Cookies and similar tracking technologies

1.4 Health Data from Connected Devices

If you connect third-party health devices or services (such as fitness trackers, smart scales, or other health apps), we may collect data from those sources with your explicit consent.

2. How We Use Your Information

We use the collected information for the following purposes:

• Providing Services: To deliver, maintain, and improve our health tracking and management services
• Personalization: To customize your experience and provide personalized health insights and recommendations
• Health Analysis: To analyze your health data and generate reports, trends, and insights
• Communication: To send you important updates, notifications, and respond to your inquiries
• Research and Development: To conduct research, analyze usage patterns, and improve our App (with anonymized data)
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Security: To protect against fraud, unauthorized access, and other security threats

3. Health Information Protection

We understand the sensitive nature of health information and are committed to protecting it in accordance with applicable health privacy laws, including:

• HIPAA Compliance: We implement administrative, physical, and technical safeguards to protect health information
• Encryption: All health data is encrypted both in transit and at rest using industry-standard encryption protocols
• Access Controls: We limit access to your health information to authorized personnel only
• Audit Logs: We maintain detailed logs of who accesses your information and when

4. Information Sharing and Disclosure

We do not sell your personal or health information. We may share your information only in the following circumstances:

4.1 With Your Consent

We may share your information with healthcare providers, family members, or other third parties when you explicitly authorize us to do so.

4.2 Healthcare Providers

If you choose to share your health data with healthcare providers through our App, we will transmit that information securely to the designated providers.

4.3 Service Providers

We may share information with trusted third-party service providers who assist us in operating our App, conducting business, or serving our users, provided they agree to keep this information confidential.

4.4 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4.5 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

5. Data Security

We implement comprehensive security measures to protect your information:

• End-to-end encryption for sensitive health data
• Secure authentication and authorization mechanisms
• Regular security audits and vulnerability assessments
• Secure data centers with physical and digital safeguards
• Employee training on data privacy and security
• Incident response and breach notification procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal and health information:

• Access: Request access to your personal and health information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your information, subject to legal and operational requirements
• Portability: Request a copy of your data in a portable format
• Opt-Out: Opt out of certain data collection and processing activities
• Revoke Consent: Withdraw your consent for data processing at any time

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. Children's Privacy

Our App is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

8. International Users

If you are using our App from outside the United States, please note that your information may be transferred to, stored, and processed in the United States. By using our App, you consent to the transfer of your information to the United States and processing in accordance with this Privacy Policy.

9. Data Retention

We retain your personal and health information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your information in accordance with our data retention policies, except where we are required to retain it for legal or regulatory purposes.

10. Third-Party Links and Services

Our App may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information to them.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We may also notify you via email or through the App. Your continued use of the App after such modifications constitutes your acknowledgment and acceptance of the updated Privacy Policy.

12. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, and disclose
• The right to delete your personal information
• The right to opt-out of the sale of personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

13. Contact Us

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